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Answers to frequently asked questions

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Why is high speed important for home Internet?

uniQue fiber connects all of your devices to the speed they were designed for. Phones, laptops, tablets, TVs have long been able to work at speeds above 1000 Mbps.

The high throughput is required for comfortable operation of all home gadgets at the same time.

We provide symmetric channel - download speed is the same as upload speed. This is important for video calls, streaming, collaborative online work, sending large files.

Why uniQue fiber?

uniQue fiber offers a fiber-optic connection with speeds up to 1000 megabits per second.

Same download and upload speed.

Transparent tariffs without hidden restrictions of data and speed.

Reliability and confidentiality of data transmission.

High level of service.

What is a gigabit?

One gigabit per second (Gbps) is a 1,000 megabits per second (Mbps) connection. That means enough Internet for each device. Everyone can have a super fast connection on their computers, smartphones, tablets, and more — at the same time.

Are there any restrictions?

We don't split traffic to Ukraine/World. Also, don't put data caps and bandwidth cuts. You get exactly what is stated in the tariff

Why is Internet high speed important for business?

The high-speed Internet gives new business opportunities. This is the transfer of a maximum data in a minimum time, video calls in HD quality. Instant access to cloud services. Collaboration in real time.

We provide symmetric channel - download speed is the same as upload speed. This is important for video calls, streaming, collaborative online work, sending large files.

How and when will I be billed?

At the beginning of each month, you'll receive a monthly invoice to your email address or the postal service

How do I cancel uniQue fiber?

To cancel the service, please contact us within 20 days by email fin@unique.ua or by phone +38 050 398 85 60

How much will my total bill be?

This depends on the tariff you choose business, home. One-time price of the connection depends on the place of connection

Payments term for the service

The Internet service may be suspended if you don't pay the bill within the next 30 days after the invoice